Glowman Dan Fulfillment Policy for Credit Card Payments via Stripe®
These policies will aid users determine how Glowman Dan fulfills orders and payments made by credit card via the payment processor Stripe.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of New York. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Fulfillment Policy
At GlowmanDan, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.
Delivery Policy
All products are handcrafted and will be shipped out once payment is received with tracking number provided directly to the contact email on file. Shipping is free to US addresses. Worldwide shipping is available based on size and weight of package. Orders are shipped via USPS. We are not responsible for lost or stolen packages once checked in to shipping provider
Refunds
We may offer returns in the following conditions:
If the product that provided is damaged without prior notification
Exceptions
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
You received what you ordered, but simply changed your mind about the service.
You were aware or notified of the problems with the service before making the purchase.
You did not like your purchase or realized you had no use of it.
You received the service/product and failed to make a report within 7 days from the date of the receipt.
How to make a complaint
If you are dissatisfied with the Product provided to you and you are eligible for a refund under this Policy, you must email [email protected] stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be denied.